Gap theory based analysis of user expectation and satisfaction: The case of a hostel building

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Title	Gap theory based analysis of user expectation and satisfaction: The case of a hostel building
Publication Type	Journal Article
Year of Publication	2013
Authors	Lai, JHK
Journal	Building and Environment
Volume	69
Pagination	183-193
DOI	10.1016/j.buildenv.2013.08.006

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Gap theory based analysis of user expectation and satisfaction: The case of a hostel building

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Gap theory based analysis of user expectation and satisfaction: The case of a hostel building